Reliability Score · methodology v1.0 · updated 2026-08-10
Bitvavo: 84/100
Six components, each with its reason and source below. Incidents lose weight linearly over 24 months — the score reflects the venue of today, the timeline keeps the full record visible.
Score over time
Held at 84 since we began tracking on 2026-08-10 (4 daily readings, no change). The line chart appears once the score moves.
Score breakdown
Withdrawal reliability
weight 25%
100
No recorded withdrawal halts or freezes within the 24-month decay window.
Proof of reserves
weight 20%
65
Annual Merkle-tree proof-of-reserves attestation by the independent accounting firm The Network Firm LLP, with per-user self-verification; the most recent snapshot (2026-03-31) showed coverage at or above 100% across 13 assets. Deliberately below the 80 band: that band requires a monthly or quarterly cadence, and the cadence documented here is annual.
Regulatory standing
weight 20%
78
MiCAR CASP licence via the AFM (Netherlands), granted 2025-06-27 and passportable across the 30 EEA states; DNB-registered since 2020. No fine or formal enforcement action found. Scored at the lower end of the single-licence band because of one open matter, not below it: Bitvavo confirmed to NOS (2025-10-15) that management and owners had access to customer data and accounts until spring 2024. A review by law firm Stibbe and accounting firm PwC is under way to determine whether privacy and conduct rules were complied with. No regulator finding, enforcement action or fine as of 2026-08-10.
Security history
weight 15%
100
No recorded security incidents within the 24-month decay window.
Support quality
weight 10%
82
Trustpilot 4.1/5 (22,646 reviews, checked 2026-08-10) as a complaint-pattern proxy. Sampling caveat, stated because the proxy is not like-for-like here: Bitvavo runs a PAID Trustpilot subscription and actively solicits reviews, so its sample is invitation-driven — unlike Bitstamp in this same comparison, whose sample is complaint-driven.
Operational maturity
weight 10%
74
Founded 2018 in Amsterdam by three named founders (KvK 68743424); the largest EUR-spot venue worldwide, at roughly 44% of global EUR spot volume per Kaiko, with 2M+ active users and around 460 full-time staff (2025). No platform-wide withdrawal halt found. Asset-level pauses are deliberately not listed: they are externally caused, individually short-lived, and this baseline is only re-verified quarterly.
Incident timeline · facts with dates
2025-10-15
Regulatory · sev 2
Bitvavo confirmed to NOS (2025-10-15) that management and owners had access to customer data and accounts until spring 2024. A review by law firm Stibbe and accounting firm PwC is under way to determine whether privacy and conduct rules were complied with. No regulator finding, enforcement action or fine as of 2026-08-10.
source
How this score is computed — weights, rubrics, decay, neutrality: /exchanges/methodology. All venues: /exchanges.
A good score isn’t a good price: how much hidden spread Bitvavo really charges →
Getting the money out has its own price: Bitvavo’s published BTC & ETH withdrawal fees →
Bitvavo head to head: vs Binance · vs Bitget · vs Bitpanda · vs Bitstamp · vs Bybit
Not investment advice. Skontro is not a CASP under MiCAR. Reliability Scores are information, not recommendations: every negative datapoint is dated and sourced, the methodology is public, and no exchange can pay to change a score.