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Reliability Score · methodology v1.0 · updated 2026-08-16

Coinbase: 67/100

Six components, each with its reason and sources below — the timeline keeps the full incident record visible.

Score over time

6567 across 199 daily readings since 2026-06-23. The burgundy point is today.

Score breakdown

Withdrawal reliability weight 25%

56

2 recorded withdrawal incidents within the 24-month window, weighted by severity and recency.

source 1 · source 2

Proof of reserves weight 20%

50

No Merkle-tree PoR program; as a US public company it substitutes audited financial statements (annual 10-K audit, quarterly reviews) and funded PoR research grants.

source 1

Regulatory standing weight 20%

80

MiCAR CASP licence (Luxembourg CSSF, announced 2025-06-20) and Nasdaq-listed with SEC reporting. Resolved actions: SEC case dismissed with prejudice (Feb 2025); UK FCA fine of GBP 3.5M (Jul 2024, e-money unit onboarding breaches).

source 1 · source 2

Security history weight 15%

76

1 recorded security incident within the 24-month window, weighted by severity, recency and reimbursement.

source 1

Support quality weight 10%

80

Trustpilot ~4.0/5 (2026-06-10; review count approximate, distribution polarised ~44% five-star / ~44% one-star) as a complaint-pattern proxy.

source 1

Operational maturity weight 10%

72

Founded 2012; largest US exchange, global top-5 spot; public company since 2021. Documented outage pattern in 24 months: AWS outage Oct 2025 (transfers delayed ~3h), Cloudflare Nov 2025 (~3h), AWS thermal event May 2026 (~8h incl. halted withdrawals — official postmortem), plus balance-display failures during the Feb 2024 volatility spike.

source 1

Incident timeline · facts with dates

  • 2026-05-07

    Withdrawal · sev 3

    2026-05-07/08: an AWS data-center thermal event halted trading, sends/receives, deposits and withdrawals for ~8 hours (full recovery ~12h later), per Coinbase’s own postmortem.

    source
  • 2025-10-20

    Withdrawal · sev 1

    2025-10-20: the AWS us-east-1 outage delayed or failed logins, trading and transfers for ~3h17m of degraded time, per Coinbase’s retrospective.

    source
  • 2025-05-11

    Security · sev 4

    May 2025: insider data breach — overseas support contractors were bribed to exfiltrate customer data of 69,461 customers (PII incl. government-ID images and masked financial data; no passwords, keys or funds). A $20M ransom was refused; Coinbase committed to reimburse customers tricked by follow-on impersonation scams and estimated $180–400M total cost (SEC 8-K).

    source
  • 2024-07-25

    Regulatory · sev 2

    UK FCA fined CB Payments Ltd GBP 3.5M for onboarding/serving high-risk customers in breach of a voluntary requirement (July 2024).

    source

How this score is computed — weights, rubrics, decay, neutrality: /exchanges/methodology. All venues: /exchanges.

More on Coinbase: hidden spread · withdrawal fees · head to head: vs Binance · vs Kraken · vs Bitget · vs Bitpanda · vs Bitstamp

Not investment advice. Skontro is not a CASP under MiCAR. Reliability Scores are information, not recommendations: every negative datapoint is dated and sourced, the methodology is public, and no exchange can pay to change a score.